Please read first. This page summarizes the warranty terms for On Demand Pest
Control services and is provided for transparency and reference only. It is not an offer,
a contract, or a substitute for your service agreement. The warranty that applies to you is the one in the
agreement you sign for your specific service and property address. If anything on this page
differs from your signed agreement, your signed agreement controls. The terms in effect on
your signing date apply. Warranties are limited and subject to the conditions and exclusions stated below.
Limited Service Warranty
Subject to the terms below, On Demand Pest Control shall perform pest control services in and around the structures on the Purchaser's premises (the "Structure") for the control and mitigation of the pests identified on the front page of this Agreement as Indoor Covered Pests (the "Covered Pests"). On Demand Pest Control's obligation to control, mitigate, and re-service under this Agreement is limited to activity by a Covered Pest inside the Structure. Exterior treatment is performed as a preventive perimeter barrier to limit entry of Covered Pests into the Structure and does not constitute a guarantee against the presence of any pest outside the Structure or in detached areas of the premises. The Initial Service Visit shall apply pesticides to the interior of the Structure and to the exterior perimeter (the "Initial Treatment"). Subsequent regular service visits shall apply pesticides to the exterior perimeter only, on a recurring basis at intervals of approximately thirty (30) days for the duration of this Agreement. Interior treatment between regular visits is available, at no additional charge, upon Purchaser's request when activity by a Covered Pest is observed inside the Structure.
The initial term of this Agreement shall be a period of one (1) year beginning on the date executed (the "Initial Term"). Thereafter, this Agreement shall automatically renew on a month-to-month basis (each a "Renewal Term") unless earlier terminated in accordance with this Agreement. Cancellation; Buyout Option. Other than the three (3) business day right to cancel on the front page of this Agreement, Purchaser may not cancel during the Initial Term except by paying a Buyout Fee equal to fifty percent (50%) of the Recurring Service Charges remaining for the Initial Term (example: three remaining Recurring Service Charges of $100.00 each = $150.00 Buyout Fee). Any unpaid Initial Service Charge and past-due Recurring Service Charges remain owing. After the Initial Term, either party may terminate this Agreement upon thirty (30) days advance written notice.
This Agreement does not cover, and On Demand Pest Control has no obligation under this Agreement with respect to, any of the following:
As a condition of the services and any warranty under this Agreement: Purchaser must provide reasonable access to the Structure and premises for each scheduled service, including adding On Demand Pest Control to any gate or guardhouse list. If a technician is denied access or otherwise cannot reach the premises on a scheduled visit, a service fee of fifteen dollars ($15) may be added to the Purchaser's account. Purchaser must promptly notify On Demand Pest Control of any pest activity observed between scheduled visits. Purchaser must complete, within a reasonable time, any third-party repairs identified and recommended by On Demand Pest Control (including without limitation plumbing, roofing, or structural repairs that are conducive to pest activity). Failure to do so may void the warranty under Section 5 as to the affected areas. Purchaser must not interfere with bait stations, traps, or any other devices installed by On Demand Pest Control. Purchaser must promptly notify On Demand Pest Control of any change in service address, mailing address, payment method, or contact information.
Interim Service Visits. Between regularly scheduled visits, On Demand Pest Control shall, upon the Purchaser's request and at no additional charge, return to the premises to address ongoing activity by a Covered Pest. Interim Service Visits are subject to the limitations in Section 4 (Purchaser Responsibilities) and Section 3 (What Is Not Covered). 30-Day Satisfaction Guarantee. If, within thirty (30) days after the Initial Service Visit, the Purchaser is not satisfied with the services rendered, the Purchaser may notify On Demand Pest Control in writing of the specific concerns. If, after a written request from the Purchaser, On Demand Pest Control is unable to resolve those concerns to the Purchaser's reasonable satisfaction, On Demand Pest Control will refund the fees paid for the Initial Service and this Agreement shall terminate without further liability of either party. This is the Purchaser's sole and exclusive remedy for dissatisfaction with the Initial Service.
On Demand Pest Control's sole and exclusive obligation under this Agreement is to perform the pest control services described in Section 1 and to provide the warranty service described in Section 5. On Demand Pest Control's total liability under this Agreement shall not exceed the amount paid by the Purchaser to On Demand Pest Control during the twelve (12) months immediately preceding the event giving rise to the claim. ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGE TO PROPERTY, LOSS OF USE, OR LOSS OF ENJOYMENT.
Limited Exclusion Plan Warranty
Subject to the terms below, On Demand Pest Control warrants that the Exclusion System Components installed by On Demand Pest Control will perform as intended for the lifetime of the original Purchaser, at the original treated address only. Specifically: if rodents enter the Structure through an entry point that On Demand Pest Control identified and sealed as part of this Agreement and recorded on the Exclusion Form, On Demand Pest Control will re-seal that entry point at no additional charge.
This Warranty applies solely to the original Purchaser at the original treated address. It is not transferable. The Warranty terminates automatically upon (a) sale, transfer, or change of ownership of the property, or (b) the Purchaser no longer occupying or owning the original treated address.
This Warranty does not cover, and On Demand Pest Control has no obligation under this Warranty with respect to, any of the following:
As a condition of this Warranty: Purchaser must promptly notify On Demand Pest Control of any rodent activity or signs of activity within the Structure. Purchaser must provide reasonable access to the Structure for inspection and any necessary re-work. Purchaser must complete, within a reasonable time, any third-party repairs identified and recommended by On Demand Pest Control (including but not limited to plumbing, roofing, or structural repairs). Failure to do so voids the Warranty as to the affected areas. Purchaser must not tamper with, remove, or alter the installed Exclusion System Components.
This Warranty is provided on a reactive basis. On Demand Pest Control does not perform scheduled or proactive annual inspections. Upon Purchaser's notice of rodent activity or concern, On Demand Pest Control will schedule an inspection at no charge. If the inspection determines that a covered entry point has failed, On Demand Pest Control will re-seal that point at no additional charge. If the inspection determines the issue is not covered under this Warranty (for example, a new entry point or any condition listed in Section 3 above), On Demand Pest Control will provide a written quote for any additional work, which the Purchaser may accept or decline.
On Demand Pest Control's sole and exclusive obligation under this Warranty is to re-seal covered entry points as set forth in Section 1. On Demand Pest Control's total liability under this Warranty shall not exceed the amount paid by the Purchaser for the Rodent Exclusion service under this Agreement. ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGE TO PROPERTY, LOSS OF USE, OR LOSS OF ENJOYMENT.
Limited Monitoring Service Warranty
Subject to the terms below, On Demand Pest Control will perform the Rodent Bait Station Install and the Rodent Bait Station Monitoring Service described on the front page of this Agreement at the original treated address. The Service consists of: (a) one-time installation of code-compliant, tamper-resistant rodent bait stations along the perimeter of the Structure, loaded with rodenticide blocks, with the stations becoming the property of the Purchaser at the time of install; and (b) recurring on-site visits at the service interval selected on the front page, during which On Demand Pest Control will inspect each station for activity, replace consumed or degraded bait, clear debris from station entryways, and verify that stations remain properly placed and secured. The objective of the Service is to reduce rodent pressure around the perimeter of the Structure.
THIS SERVICE IS A POPULATION-REDUCTION TOOL ONLY. IT IS NOT A GUARANTEE THAT RODENTS WILL NOT BE PRESENT ON THE PROPERTY, INSIDE THE STRUCTURE, OR IN ANY PORTION OF THE STRUCTURE (INCLUDING BUT NOT LIMITED TO ATTICS, WALLS, CEILINGS, CRAWL SPACES, GARAGES, AND DUCTWORK). THIS SERVICE DOES NOT INCLUDE TRAPPING, EXCLUSION (SEALING ENTRY POINTS), INTERIOR TREATMENT, DEAD-RODENT RECOVERY, OR RODENT REMOVAL OF ANY KIND, AND DOES NOT COVER DAMAGE OF ANY KIND CAUSED BY RODENTS. If rodents enter the Structure or if active interior infestation is observed, the Purchaser should arrange a separate Rodent Service Agreement (removal and exclusion) at standard rates; this Monitoring Agreement is not an exclusion or removal contract and provides no warranty against rodent entry.
This Agreement does not cover, and On Demand Pest Control has no obligation under this Agreement with respect to, any of the following:
As a condition of this Agreement: Purchaser shall not move, relocate, cover, open, or tamper with any installed bait station, and shall not allow any household member or third party to do so. Purchaser shall instruct all third-party contractors who work on or around the property — including without limitation lawn-care, landscaping, pool-service, irrigation, fence, and pest-control contractors — that the stations are not to be moved, struck, opened, or otherwise disturbed. Purchaser shall provide reasonable access to all installed stations on the scheduled service interval, including clear pathways, unlocked gates where applicable, and reasonable restraint of pets at the time of service. Purchaser shall promptly notify On Demand Pest Control of any rodent activity inside the Structure or any damaged, dislodged, or missing station, and shall reimburse On Demand Pest Control for the replacement cost of any missing, stolen, or damaged-beyond-repair station. Purchaser shall keep current payment information on file and pay all recurring and one-time charges when due.
Scheduled service visits will occur monthly (every 30 days) from the install date for the duration of this Agreement. Between scheduled visits, the Purchaser may request a courtesy station inspection if heightened rodent activity is observed at the perimeter; such courtesy inspections do not extend the term, change the recurring billing schedule, or constitute interior treatment under any circumstance. Recurring service charges are billed on the same interval as the service visits and are due whether or not rodent activity is observed at any given visit, as the Service includes bait replacement and station maintenance regardless of activity level.
On Demand Pest Control's sole and exclusive obligation under this Agreement is to perform the Rodent Bait Station Install and the recurring Rodent Bait Station Monitoring Service as described in Sections 1 and 5. ON DEMAND PEST CONTROL'S TOTAL AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE PURCHASER FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND ON DEMAND PEST CONTROL SHALL HAVE NO LIABILITY FOR ANY DAMAGE TO PROPERTY, DAMAGE TO OR CONTAMINATION OF THE STRUCTURE OR ITS CONTENTS, DAMAGE CAUSED BY RODENTS OR RODENTICIDE, OR INJURY TO ANY PET, WILD ANIMAL, OR NON-TARGET ANIMAL ARISING FROM DISTURBANCE OF A STATION BY ANYONE OTHER THAN AN ON DEMAND PEST CONTROL TECHNICIAN. Additional disclaimers are set forth in Section 15.
Limited Drywood Termite Bond Warranty
Subject to the terms below, On Demand Pest Control warrants that the Drywood Termite Bond service performed under this Agreement — comprising one or more of Attic Treatment, Spot Injections, or Radius Treatment as designated on the first page — will, when applied in accordance with the manufacturer's specifications for the EPA-registered termiticide(s) used, control active drywood termite activity within the structural members identified during inspection as of the date of treatment. During the term of this Agreement, any additional drywood termite treatments deemed necessary by On Demand Pest Control will be provided at no additional charge. Reinspections will be performed only upon Purchaser request. Initial Term and Renewal. The initial term shall be one (1) year from the date of treatment (the "Initial Term"). Purchaser may extend the Agreement for additional one-year Renewal Terms by paying the Annual Renewable Warranty fee set forth on the first page prior to expiration of the Initial Term or any Renewal Term. On Demand Pest Control may revise the Annual Renewable Warranty fee for any subsequent Renewal Term upon thirty (30) days written notice. Failure to timely renew terminates this Agreement; reinstatement may require a fresh inspection and additional treatment at Purchaser's expense. This Agreement does not guarantee, and On Demand Pest Control does not represent, that drywood termites or other pests will not return.
This Agreement is transferable to a new owner of the original treated property upon written notice to On Demand Pest Control within thirty (30) days of closing. Transfer is for the remainder of the Initial Term or current Renewal Term only and does not reset the term. No transfer fee applies if notice is timely. After the thirty (30) day notice period, transfer is subject to the sole discretion of On Demand Pest Control and may require a re-inspection at the requesting party's expense.
This Warranty does not cover, and On Demand Pest Control has no obligation under this Warranty with respect to, any of the following:
As a condition of this Warranty, Purchaser must:
This Warranty is provided on a reactive basis. On Demand Pest Control does not perform scheduled or proactive annual reinspections. Upon Purchaser's notice of drywood termite activity, On Demand Pest Control will schedule an inspection at no charge. If the inspection determines that the activity is covered under this Warranty, On Demand Pest Control will re-treat at no additional charge. If the inspection determines the activity is not covered (for example, any condition listed in Section 3 above), On Demand Pest Control will provide a written quote for any additional work, which the Purchaser may accept or decline.
On Demand Pest Control's sole and exclusive obligation under this Warranty is re-treatment as set forth in Section 5. Total liability under this Warranty shall not exceed the amount paid by the Purchaser for the Drywood Termite Bond service. ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGE TO PROPERTY, LOSS OF USE, OR LOSS OF ENJOYMENT.
Limited Drywood Termite Bond Warranty
Subject to the terms below, On Demand Pest Control warrants that the Drywood Termite Bond service performed under this Agreement — comprising one or more of Attic Treatment, Spot Injections, or Radius Treatment as designated on the first page — will, when applied in accordance with the manufacturer's specifications for the EPA-registered termiticide(s) used, control active drywood termite activity within the structural members identified during inspection as of the date of treatment. During the term of this Agreement, any additional drywood termite treatments deemed necessary by On Demand Pest Control will be provided at no additional charge. Reinspections will be performed only upon Purchaser request. Initial Term and Renewal. The initial term shall be three (3) years from the date of treatment (the "Initial Term"). After the Initial Term expires, Purchaser may extend the Agreement for additional one-year Renewal Terms by paying the Annual Renewable Warranty fee set forth on the first page prior to expiration of the Initial Term or any Renewal Term. On Demand Pest Control may revise the Annual Renewable Warranty fee for any Renewal Term upon thirty (30) days written notice. Failure to timely renew terminates this Agreement; reinstatement may require a fresh inspection and additional treatment at Purchaser's expense. This Agreement does not guarantee, and On Demand Pest Control does not represent, that drywood termites or other pests will not return.
This Agreement is transferable to a new owner of the original treated property upon written notice to On Demand Pest Control within thirty (30) days of closing. Transfer is for the remainder of the Initial Term or current Renewal Term only and does not reset the term. No transfer fee applies if notice is timely. After the thirty (30) day notice period, transfer is subject to the sole discretion of On Demand Pest Control and may require a re-inspection at the requesting party's expense.
This Warranty does not cover, and On Demand Pest Control has no obligation under this Warranty with respect to, any of the following:
As a condition of this Warranty, Purchaser must:
This Warranty is provided on a reactive basis. On Demand Pest Control does not perform scheduled or proactive annual reinspections. Upon Purchaser's notice of drywood termite activity, On Demand Pest Control will schedule an inspection at no charge. If the inspection determines that the activity is covered under this Warranty, On Demand Pest Control will re-treat at no additional charge. If the inspection determines the activity is not covered (for example, any condition listed in Section 3 above), On Demand Pest Control will provide a written quote for any additional work, which the Purchaser may accept or decline.
On Demand Pest Control's sole and exclusive obligation under this Warranty is re-treatment as set forth in Section 5. Total liability under this Warranty shall not exceed the amount paid by the Purchaser for the Drywood Termite Bond service. ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGE TO PROPERTY, LOSS OF USE, OR LOSS OF ENJOYMENT.
Limited Termite Baiting Warranty
Subject to the terms below, On Demand Pest Control will install the Premium Termite Baiting System (the "Baiting System") at the structure(s) identified on the front page of this Agreement (the "Structure") as a one-time service. The first year of monitoring (the "Initial Term") is included with installation and runs for twelve (12) months from the installation date. Thereafter, the Purchaser may, at the Purchaser's option, renew this Agreement for additional one-year Renewal Terms by paying the annual Warranty Renewal fee in advance of each Renewal Term, so long as the Purchaser owns the Structure. The Optional Annual Warranty Renewal is not required; if the Purchaser elects not to renew, this Agreement expires at the end of the Initial Term or the then-current Renewal Term, and the Baiting System remains in the ground until removed (with no further monitoring or servicing obligation by On Demand Pest Control). During the Initial Term and any elected Renewal Term, On Demand Pest Control will inspect the installed Baiting System on at least an annual basis and will, as deemed necessary in its professional judgment, replace, refresh, or repair stations and bait at no additional charge in order to provide ongoing prevention, control, and/or elimination of subterranean termite colonies. THIS AGREEMENT PROVIDES FOR INSTALLATION, MONITORING, AND SERVICING OF THE BAITING SYSTEM ONLY; IT DOES NOT PROVIDE FOR THE REPAIR OR REPLACEMENT OF ANY DAMAGE CAUSED BY TERMITES.
This Warranty covers SUBTERRANEAN TERMITES ONLY — specifically Eastern Subterranean termites (Reticulitermes spp., Heterotermes spp.) and Formosan termites (Coptotermes spp.). The Baiting System does not control or protect the Structure from drywood termites (Kalotermes spp., Incisitermes spp., Cryptotermes spp.), aerial (above-ground) infestations of any kind, or other wood-destroying organisms including carpenter ants, powder-post beetles, or wood-decay fungi. Fumigation or spot termiticide treatment may be required to address aerial or drywood infestations; such treatment is not covered and is available under a separate agreement at On Demand Pest Control's then-current rates. This Warranty is transferable to a subsequent owner of the Structure. Upon any sale or transfer of ownership, the new owner must provide written notice of the change of ownership to On Demand Pest Control within thirty (30) days of the transfer in order to continue this Warranty on its existing terms; On Demand Pest Control may, at its option, perform a courtesy re-inspection of the installed Baiting System to confirm its condition. If written notice is not received within thirty (30) days of the change of ownership, this Warranty terminates automatically as of the date of transfer.
This Warranty does not cover, and On Demand Pest Control has no obligation under this Warranty with respect to, any of the following:
As a condition of this Warranty: Purchaser must allow On Demand Pest Control reasonable access to the Structure and surrounding soil for installation, inspection, monitoring, and service. Denial of access terminates this Agreement automatically. Purchaser must promptly notify On Demand Pest Control in writing of (a) any termite activity or signs of activity observed in or around the Structure, (b) any structural additions or alterations to the Structure within ten (10) days of the change, and (c) any disturbance, damage to, or relocation of installed bait stations. Purchaser must complete, within a reasonable time, any repairs identified in writing by On Demand Pest Control (including but not limited to plumbing, roofing, drainage, or moisture remediation) that are conducive to termite activity or that impair the effectiveness of the Baiting System. Failure to do so voids this Warranty as to the affected areas and may, where the condition is fundamental, terminate this Agreement. Purchaser must not tamper with, remove, pave over, or otherwise alter the installed bait stations or the Baiting System. Purchaser must pay the Warranty Renewal fee in advance of each Renewal Term to maintain continuous coverage.
In addition to the annual inspection described in Section 1, during the Initial Term and any elected Renewal Term the Purchaser may request an additional service visit at no charge upon observing termite activity or station disturbance, and On Demand Pest Control will respond within a commercially reasonable time. If, after twenty-four (24) months of continuous coverage from the date of installation, subterranean termite colony control or elimination has not been achieved at the Structure, On Demand Pest Control may, in its sole discretion, propose conventional liquid termiticide treatment at no additional charge. If the Purchaser accepts the proposal, a new written contract in the form then in use by On Demand Pest Control will be executed before such treatment; due to the nature of conventional treatment, the new contract may not provide any damage-repair commitment. If the Purchaser declines, this Agreement terminates without further obligation of On Demand Pest Control. Spot applications of conventional termiticides for localized aerial activity are available at On Demand Pest Control's then-current rates and are not required for colony elimination or control by the Baiting System. The twenty-four (24) month alternative-treatment option is available only if the Purchaser has maintained continuous coverage by electing each available Optional Annual Warranty Renewal; a lapsed renewal voids this option.
On Demand Pest Control's sole and exclusive obligation under this Warranty is to install, monitor, and service the Baiting System as set forth in Sections 1 and 5, and (where applicable under Section 5) to propose alternative conventional treatment after twenty-four (24) months without colony control. On Demand Pest Control's total liability under this Warranty shall not exceed the total amount paid by the Purchaser under this Agreement during the twelve (12) months immediately preceding the claim. ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGE TO PROPERTY, LOSS OF USE, LOSS OF ENJOYMENT, OR DIMINUTION IN VALUE OF THE STRUCTURE.
Limited Drywood Spot Treatment Warranty
Subject to the terms below, On Demand Pest Control warrants that the Drywood Termite Spot Treatment performed under this Agreement, when applied in accordance with the manufacturer's specifications for the termiticide(s) used, will eliminate active drywood termite activity in the exact area(s) specified on the first page as of the date of treatment. Warranty Term. This Warranty covers the specified area(s) for a period of sixty (60) days from the date of treatment (the "Warranty Period"). During the Warranty Period, any additional drywood termite treatment deemed necessary by On Demand Pest Control within the specified area(s) will be provided at no additional charge. This Warranty is not renewable; upon expiration, no further coverage applies. Areas Outside the Specified Area(s). Drywood termite activity discovered in any area of the Structure that is not specifically identified on the first page, whether during the Warranty Period or thereafter, is not covered under this Agreement. Such activity, if treatment is requested, will be quoted and performed at additional cost to the Purchaser. On Demand Pest Control will not perform automatic or scheduled reinspections. Reinspection is provided only upon Purchaser request and may be subject to a service fee. This Agreement does not guarantee, and On Demand Pest Control does not represent, that drywood termites or other pests will not return.
This Agreement and the Limited Drywood Spot Treatment Warranty are personal to the Purchaser named on the first page and are not transferable to any subsequent owner, tenant, or occupant of the treated property. Any change in ownership or occupancy of the property terminates this Warranty as of the date of such change, without further notice.
This Warranty does not cover, and On Demand Pest Control has no obligation under this Warranty with respect to, any of the following:
As a condition of this Warranty, Purchaser must:
This Warranty is provided on a reactive basis during the sixty (60) day Warranty Period. On Demand Pest Control does not perform scheduled or proactive reinspections. Upon Purchaser's timely notice of drywood termite activity within a specified treated area, On Demand Pest Control will schedule an inspection at no charge. If the inspection determines that the activity is covered under this Warranty, On Demand Pest Control will re-treat the affected area at no additional charge. If the inspection determines the activity is not covered (including any condition listed in Section 3 above, activity outside the specified area(s), or activity reported after the Warranty Period), On Demand Pest Control will provide a written quote for any additional work, which the Purchaser may accept or decline.
On Demand Pest Control's sole and exclusive obligation under this Warranty is re-treatment as set forth in Section 5. Total liability under this Warranty shall not exceed the amount paid by the Purchaser for the Drywood Termite Spot Treatment service. ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGE TO PROPERTY, LOSS OF USE, OR LOSS OF ENJOYMENT.
Limited Drywood Fumigation Warranty
Subject to the terms below, On Demand Pest Control warrants that the Drywood Termite Fumigation service performed under this Agreement will, when performed in accordance with the manufacturer's specifications for sulfuryl fluoride, eliminate active drywood termite infestations within the Structure(s) described on the first page as of the date of treatment. During the term of this Agreement, any additional drywood termite treatments deemed necessary by On Demand Pest Control will be provided at no additional charge. Reinspections will be performed only upon Purchaser request. Initial Term and Renewal. The initial term shall be one (1) year from the date of fumigation (the "Initial Term"). Purchaser may extend the Agreement for additional one-year Renewal Terms by paying the Annual Renewable Warranty fee set forth on the first page prior to expiration of the Initial Term or any Renewal Term. On Demand Pest Control may revise the Annual Renewable Warranty fee for any subsequent Renewal Term upon thirty (30) days written notice. This Agreement does not guarantee, and On Demand Pest Control does not represent, that drywood termites or other pests will not return.
This Agreement is transferable to a new owner of the original treated property upon written notice to On Demand Pest Control within thirty (30) days of closing. Transfer is for the remainder of the Initial Term or current Renewal Term only and does not reset the term. No transfer fee applies if notice is timely. After the thirty (30) day notice period, transfer is subject to the sole discretion of On Demand Pest Control and may require a re-inspection at the requesting party's expense.
This Warranty does not cover, and On Demand Pest Control has no obligation under this Warranty with respect to, any of the following:
As a condition of this Warranty, Purchaser must:
The typical Vacate Period is two (2) nights and three (3) days, with the Purchaser returning to the Structure by the end of the third day. The Vacate Period may be longer based on weather conditions (including but not limited to temperatures below 55°F or sustained winds exceeding 15–20 mph), foam-insulated attic spaces, the cubic footage and configuration of the Structure, or other unforeseen circumstances. Re-entry is permitted only after the licensed fumigator has tested clearance levels and posted a written clearance notice on the Structure. Under no circumstances shall Purchaser, household members, contractors, or any other person enter the Structure before clearance is posted.
Once a fumigation date is reserved, a $300 rescheduling fee applies to any Purchaser-initiated change of date. This fee reflects costs incurred by On Demand Pest Control in connection with the reserved date, including state notifications, crew and equipment scheduling, and tarp logistics. The rescheduling fee is in addition to any cancellation fees described in the Fumigation Preparation Checklist.
Limited Bedbug Liquid Treatment Warranty
Subject to the terms below, On Demand Pest Control warrants the Bedbug Liquid Treatment performed under this Agreement for a period of sixty (60) days from the date the final treatment visit under this Agreement is completed. Treatment under this Agreement consists of two visits scheduled approximately fourteen (14) days apart unless additional visits are specified in the Treatment notes on the front page of this Agreement. If live bedbug activity is confirmed by On Demand Pest Control within the originally treated areas during the warranty period, On Demand Pest Control will perform additional liquid re-treatment of the affected areas at no additional charge. This Warranty is limited to liquid re-treatment only; fumigation, heat treatment, or any other alternative treatment method is not included under this Warranty.
This Warranty applies solely to the original Purchaser at the original treated address. It is not transferable. The Warranty terminates automatically upon (a) sale, transfer, or change of ownership of the property, or (b) the Purchaser no longer occupying or owning the original treated address.
This Warranty does not cover, and On Demand Pest Control has no obligation under this Warranty with respect to, any of the following:
As a condition of this Warranty: Purchaser must complete the preparation instructions provided by On Demand Pest Control before each treatment visit, including laundering bedding and clothing as directed, decluttering treated areas, and providing clear access to beds, furniture, and harborage points. Purchaser must vacate treated areas during application and until treated surfaces are dry (typically within two hours). Purchaser must permit and be available for all follow-up visits within a reasonable window of the approximately fourteen (14) day interval required for control. Purchaser must promptly notify On Demand Pest Control of any continued or renewed bedbug activity within the warranty period. Purchaser must not apply other pesticides, foggers, or treatments to the treated areas between visits without first consulting On Demand Pest Control, as these can disperse bedbugs and reduce treatment effectiveness. Purchaser must disclose any medical conditions, sensitivities, pets, infants, pregnant occupants, or other circumstances that may be relevant to product selection or application.
This Warranty is provided on a reactive basis. On Demand Pest Control does not perform scheduled or proactive inspections during the warranty period. Upon Purchaser's notice of continued or renewed bedbug activity within the warranty period, On Demand Pest Control will schedule an inspection at no charge. If the inspection confirms live bedbug activity in the originally treated areas and determines the activity is covered under this Warranty, On Demand Pest Control will perform additional liquid re-treatment at no additional charge. If the inspection determines the issue is not covered under this Warranty (for example, re-introduction from an external source or activity in areas not originally treated), On Demand Pest Control will provide a written quote for any additional work, which the Purchaser may accept or decline.
On Demand Pest Control's sole and exclusive obligation under this Warranty is to perform liquid re-treatment of covered areas as set forth in Section 1. On Demand Pest Control's total liability under this Warranty shall not exceed the amount paid by the Purchaser for the Bedbug Liquid Treatment service under this Agreement. ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGE TO PROPERTY, LOSS OF USE, LOSS OF ENJOYMENT, ALLEGED HEALTH EFFECTS, OR CLAIMS OF EMOTIONAL DISTRESS.
Limited Bedbug Fumigation Warranty
Subject to the terms below, On Demand Pest Control warrants that the Bedbug Fumigation service performed under this Agreement will, when performed in accordance with the manufacturer's specifications for sulfuryl fluoride at the dose required for bedbug elimination, eliminate active bedbug infestations within the Structure(s) described on the first page as of the date of treatment. During the warranty period defined below, any additional bedbug treatments deemed necessary by On Demand Pest Control will be provided at no additional charge. Reinspections will be performed only upon Purchaser request. Warranty Period. The warranty period shall be sixty (60) days from the date of fumigation. This Agreement does not provide renewal terms; if extended coverage is desired, Purchaser may schedule a follow-up fumigation under a new agreement at the then-current price. This Agreement does not guarantee that bedbugs or other pests will not return, particularly given that bedbugs are commonly reintroduced from sources outside the Structure.
This Agreement and the warranty granted hereunder are personal to the original Purchaser and the originally treated Structure(s). Given the brief sixty (60) day warranty period, this Agreement is not transferable to any new owner, tenant, or occupant. Any change of ownership or occupancy during the warranty period terminates the warranty as of the date of transfer.
This Warranty does not cover, and On Demand Pest Control has no obligation under this Warranty with respect to, any of the following:
As a condition of this Warranty, Purchaser must:
The typical Vacate Period is two (2) nights and three (3) days, with the Purchaser returning to the Structure by the end of the third day. The Vacate Period may be longer based on weather conditions (including but not limited to temperatures below 55°F or sustained winds exceeding 15–20 mph), foam-insulated attic spaces, the cubic footage and configuration of the Structure, or other unforeseen circumstances. Re-entry is permitted only after the licensed fumigator has tested clearance levels and posted a written clearance notice on the Structure. Under no circumstances shall Purchaser, household members, contractors, or any other person enter the Structure before clearance is posted.
Once a fumigation date is reserved, a $300 rescheduling fee applies to any Purchaser-initiated change of date. This fee reflects costs incurred by On Demand Pest Control in connection with the reserved date, including state notifications, crew and equipment scheduling, and tarp logistics. The rescheduling fee is in addition to any cancellation fees described in the Fumigation Preparation Checklist.
Limited Exclusion Plan Warranty
Subject to the terms below, On Demand Pest Control warrants that the Exclusion System Components installed by On Demand Pest Control will perform as intended for the lifetime of the original Purchaser, at the original treated address only. Specifically: if any Covered Wildlife enter the Structure through an entry point that On Demand Pest Control identified and sealed as part of this Agreement and recorded on the Exclusion Form, On Demand Pest Control will re-seal that entry point at no additional charge. For purposes of this Warranty, "Covered Wildlife" means raccoons, opossums, tree squirrels, flying squirrels, and iguanas.
This Warranty applies solely to the original Purchaser at the original treated address. It is not transferable. The Warranty terminates automatically upon (a) sale, transfer, or change of ownership of the property, or (b) the Purchaser no longer occupying or owning the original treated address.
This Warranty does not cover, and On Demand Pest Control has no obligation under this Warranty with respect to, any of the following:
As a condition of this Warranty: Purchaser must promptly notify On Demand Pest Control of any wildlife activity or signs of activity within the Structure. Purchaser must provide reasonable access to the Structure for inspection and any necessary re-work. Purchaser must complete, within a reasonable time, any third-party repairs identified and recommended by On Demand Pest Control (including but not limited to plumbing, roofing, or structural repairs). Failure to do so voids the Warranty as to the affected areas. Purchaser must not tamper with, remove, or alter the installed Exclusion System Components.
This Warranty is provided on a reactive basis. On Demand Pest Control does not perform scheduled or proactive annual inspections. Upon Purchaser's notice of wildlife activity or concern, On Demand Pest Control will schedule an inspection at no charge. If the inspection determines that a covered entry point has failed, On Demand Pest Control will re-seal that point at no additional charge. If the inspection determines the issue is not covered under this Warranty (for example, a new entry point or any condition listed in Section 3 above), On Demand Pest Control will provide a written quote for any additional work, which the Purchaser may accept or decline.
On Demand Pest Control's sole and exclusive obligation under this Warranty is to re-seal covered entry points as set forth in Section 1. On Demand Pest Control's total liability under this Warranty shall not exceed the amount paid by the Purchaser for the Wildlife Exclusion service under this Agreement. ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGE TO PROPERTY, LOSS OF USE, OR LOSS OF ENJOYMENT.
Limited 60-Day Roach Warranty
Subject to the terms below, On Demand Pest Control warrants the Roach Treatment service against re-emergence of covered cockroach activity inside the Structure only for a period of sixty (60) days. The Roach Treatment service consists of two (2) scheduled visits performed approximately 10–14 days apart; in rare cases a third (3rd) visit may be specified in the Notes section of the Service Agreement. The Warranty period begins on the date the final scheduled visit is completed and expires sixty (60) days thereafter; all scheduled visits must be completed for the Warranty to take effect. Covered species include German, American, Smokybrown, Oriental, and Asian cockroaches at the original treated address. If covered cockroach activity occurs indoors within the Warranty period, On Demand Pest Control will return and re-treat at no additional charge as set forth in Section 5.
This Warranty applies solely to the original Purchaser at the original treated address. It is not transferable. The Warranty terminates automatically upon (a) sale, transfer, or change of ownership of the property, or (b) the Purchaser no longer occupying or owning the original treated address.
This Warranty does not cover, and On Demand Pest Control has no obligation under this Warranty with respect to, any of the following:
As a condition of this Warranty: Purchaser must allow all scheduled services to be completed; the Warranty period does not begin until the final scheduled visit is performed. Purchaser must promptly notify On Demand Pest Control of any indoor cockroach activity observed during the Warranty period. Purchaser must provide reasonable access to the Structure, including interior rooms and accessible attic spaces, for inspection and re-treatment. Purchaser must address sanitation and conducive conditions identified by On Demand Pest Control, including moisture issues, food and trash storage, kitchen cleanliness, clutter and cardboard harborage, and drain or plumbing issues. Purchaser must not engage any third party to apply pest control products inside the Structure during the Warranty period; doing so voids the Warranty.
This Warranty is provided on a reactive basis. On Demand Pest Control does not perform scheduled or proactive follow-up visits after the final scheduled service except as triggered by a Warranty claim. Upon Purchaser's notice of indoor cockroach activity within the Warranty period, On Demand Pest Control will schedule a re-treatment visit at no additional charge. If inspection at the time of the re-treatment determines the activity is not covered under this Warranty (for example, exterior activity, a non-covered species, conducive conditions not corrected, or any condition listed in Section 3 above), On Demand Pest Control will provide a written quote for any additional work, which the Purchaser may accept or decline.
On Demand Pest Control's sole and exclusive obligation under this Warranty is to perform re-treatment as set forth in Section 5. On Demand Pest Control's total liability under this Warranty shall not exceed the amount paid by the Purchaser for the Roach Treatment service under this Agreement. ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGE TO PROPERTY, LOSS OF USE, OR LOSS OF ENJOYMENT.
Limited 60-Day Ant Warranty
Subject to the terms below, On Demand Pest Control warrants the Ant Treatment service against re-emergence of covered ant activity inside the Structure only for a period of sixty (60) days. The Warranty period begins on the date the second scheduled service is completed and expires sixty (60) days thereafter. The Ant Treatment service consists of two (2) scheduled visits performed approximately 10–14 days apart; both visits must be completed for the Warranty to take effect. Covered species include ghost ants, big-headed ants, white-footed ants, Caribbean crazy ants, Argentine ants, and other common nuisance ant species at the original treated address. If covered ant activity occurs indoors within the Warranty period, On Demand Pest Control will return and re-treat at no additional charge as set forth in Section 5.
This Warranty applies solely to the original Purchaser at the original treated address. It is not transferable. The Warranty terminates automatically upon (a) sale, transfer, or change of ownership of the property, or (b) the Purchaser no longer occupying or owning the original treated address.
This Warranty does not cover, and On Demand Pest Control has no obligation under this Warranty with respect to, any of the following:
As a condition of this Warranty: Purchaser must allow both scheduled services to be completed; the Warranty period does not begin until the second visit is performed. Purchaser must promptly notify On Demand Pest Control of any indoor ant activity observed during the Warranty period. Purchaser must provide reasonable access to the Structure, including interior rooms and accessible attic spaces, for inspection and re-treatment. Purchaser must address sanitation and conducive conditions identified by On Demand Pest Control, including moisture issues, food storage, and exterior vegetation contacting the Structure. Purchaser must not engage any third party to apply pest control products inside the Structure during the Warranty period; doing so voids the Warranty.
This Warranty is provided on a reactive basis. On Demand Pest Control does not perform scheduled or proactive follow-up visits after the second service except as triggered by a Warranty claim. Upon Purchaser's notice of indoor ant activity within the Warranty period, On Demand Pest Control will schedule a re-treatment visit at no additional charge. If inspection at the time of the re-treatment determines the activity is not covered under this Warranty (for example, exterior activity, a non-covered species, conducive conditions not corrected, or any condition listed in Section 3 above), On Demand Pest Control will provide a written quote for any additional work, which the Purchaser may accept or decline.
On Demand Pest Control's sole and exclusive obligation under this Warranty is to perform re-treatment as set forth in Section 5. On Demand Pest Control's total liability under this Warranty shall not exceed the amount paid by the Purchaser for the Ant Treatment service under this Agreement. ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGE TO PROPERTY, LOSS OF USE, OR LOSS OF ENJOYMENT.
Limited Mosquito Service Warranty
On Demand Pest Control will install, inspect, and maintain In2Care® mosquito stations and apply a power-misting insecticide treatment to landscape foliage on the Purchaser’s property at the interval set forth on page 1 of this Agreement and in the associated Credit Card Authorization, for the term of this Agreement. THE PURPOSE OF THIS SERVICE IS TO REDUCE MOSQUITO POPULATIONS AND BREEDING ACTIVITY ON THE TREATED PROPERTY. ON DEMAND PEST CONTROL DOES NOT WARRANT, REPRESENT, OR GUARANTEE THAT MOSQUITOES WILL BE ELIMINATED, ERADICATED, OR ABSENT FROM THE PROPERTY AT ANY TIME. Mosquitoes are flying insects that travel freely from neighboring properties, waterways, drainage features, and untreated areas; the presence of mosquitoes, bites, swarms after rain, and seasonal surges are not failures of the service.
This Agreement and the service performed under it apply solely to the original Purchaser at the original treated address. The Agreement is not transferable. The Agreement terminates automatically upon (a) sale, transfer, or change of ownership of the property, or (b) the Purchaser no longer occupying or owning the original treated address. The new owner may request a new service agreement at On Demand Pest Control’s then-current rates.
This Agreement does not cover, and On Demand Pest Control has no obligation under this Agreement with respect to, any of the following:
As a condition of this Agreement and the service performed under it: Purchaser must provide On Demand Pest Control with full access to the property — including all yards, side yards, pool decks, and other exterior areas — on or before each scheduled service date. This includes functional gate codes, keys, or unlocked gates; restraining pets during scheduled visits; and notifying On Demand Pest Control of any access change or planned landscaping, fence replacement, pool installation, or other construction work that may affect station placement or yard access. Purchaser is responsible for eliminating standing water and known breeding sources on the property — including without limitation emptying plant saucers, uncovered containers, tarps, tires, and clogged gutters — and for promptly addressing any conditions On Demand Pest Control identifies as conducive to mosquito breeding or harborage. Purchaser must promptly notify On Demand Pest Control of any significant increase in mosquito activity, damaged stations, suspected pesticide sensitivities, or any new pet, koi pond, beehive, or ornamental feature that may require special handling during treatment. Purchaser must not tamper with, move, remove, or alter the installed mosquito stations or their contents. The biological agents and larvicide inside the stations are regulated pesticide products and must remain undisturbed.
Scheduled service visits occur at the recurring interval set forth on page 1 of this Agreement and in the associated Credit Card Authorization during the Initial Term and any renewal term. Scheduling is subject to weather, technician availability, and Purchaser access to the property as set forth in Section 4 above.
On Demand Pest Control’s sole and exclusive obligation under this Agreement is to perform the scheduled recurring service in accordance with Sections 1 and 5. On Demand Pest Control’s total liability under this Agreement shall not exceed the amount paid by the Purchaser for the three (3) most recent scheduled service visits. ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR LOSS-OF-ENJOYMENT DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT, REGARDLESS OF THEORY.
Limited Bee Service Warranty
Subject to the terms below, On Demand Pest Control warrants the one-time treatment of the active honey bee or wasp colony performed under this Agreement for a period of sixty (60) days from the date of treatment, at the original treated address only. If the treated colony reactivates, or if new bee or wasp activity returns at the same entry point identified on the front page of this Agreement within the sixty (60) day Warranty period, On Demand Pest Control will re-treat that colony at no additional charge. This Warranty is expressly conditioned on the Purchaser's timely sealing of the treated entry point as set forth in Section 4.
This Warranty applies solely to the original Purchaser at the original treated address. It is not transferable. The Warranty terminates automatically upon (a) sale, transfer, or change of ownership of the property, or (b) the Purchaser no longer occupying or owning the original treated address, or (c) expiration of the sixty (60) day Warranty period, whichever occurs first.
This Warranty does not cover, and On Demand Pest Control has no obligation under this Warranty with respect to, any of the following:
As a condition of this Warranty: Purchaser must keep people, pets, and food away from the treated area for at least 24 hours after treatment, and must observe any longer site-specific instructions provided by the technician. Purchaser must disclose any known severe stinging-insect allergies or anaphylaxis risk in the household prior to treatment. Purchaser must allow the full pheromone clearance period to elapse — typically seven (7) to fourteen (14) days, or as specifically instructed by the technician at time of service — before sealing the entry point. Sealing before activity has fully ceased may trap live insects inside the structure and is the Purchaser's risk. Purchaser must seal the treated entry point with appropriate materials (such as caulk, hardware cloth, foam sealant, mortar, or other materials suited to the entry point) promptly after activity has ceased. The Purchaser may engage a qualified third party to perform the sealing work. FAILURE TO SEAL THE ENTRY POINT WILL, IN THE ORDINARY COURSE, RESULT IN RE-INFESTATION DUE TO RESIDUAL PHEROMONES, AND ANY SUCH RE-INFESTATION IS NOT COVERED BY THIS WARRANTY. Purchaser must promptly notify On Demand Pest Control of any continued or renewed bee or wasp activity at the treated entry point during the Warranty period, and must provide reasonable access to the treated entry point and surrounding area for any inspection or re-treatment under this Warranty.
This Warranty is provided on a reactive basis. On Demand Pest Control does not perform scheduled or proactive inspections during the Warranty period. Upon Purchaser's notice of continued or renewed bee or wasp activity at the treated entry point within the sixty (60) day Warranty period, On Demand Pest Control will schedule an inspection at no charge. If the inspection determines that the original treated colony has reactivated at the same entry point, On Demand Pest Control will re-treat at no additional charge. If the inspection determines the activity is at a new entry point, is a new colony unrelated to the original treatment, falls within an exclusion set forth in Section 3 above (including Purchaser's failure to seal as required by Section 4), or occurs after the Warranty period, On Demand Pest Control will provide a written quote for any additional work, which the Purchaser may accept or decline.
On Demand Pest Control's sole and exclusive obligation under this Warranty is to re-treat covered colony activity as set forth in Section 1. On Demand Pest Control's total liability under this Warranty shall not exceed the amount paid by the Purchaser for the Bee Service under this Agreement. ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGE TO PROPERTY, LOSS OF USE, OR LOSS OF ENJOYMENT.
Limited Flea & Tick Protection Plan Warranty
Subject to the terms below, On Demand Pest Control will perform flea and tick treatment at the original treated address in the treatment area(s) selected on the front page of this Agreement (interior, exterior, or both). The initial treatment consists of two (2) visits approximately fourteen (14) days apart; the second visit is intended to interrupt the flea life cycle by treating newly emerged fleas before they can reproduce. Following the initial treatment, On Demand Pest Control will return every sixty (60) days to perform recurring maintenance treatment for the duration of this Agreement. While the Purchaser is active on this Agreement and current on all payments, On Demand Pest Control will perform additional re-service visits between scheduled treatments at no additional charge if covered flea or tick activity is reported by the Purchaser in the selected treatment area(s).
Initial Term. This Agreement has an initial term of twelve (12) months, beginning on the date of the first visit. Renewal. After the initial term expires, this Agreement automatically renews on a month-to-month basis at the then-current recurring rate, and continues to renew month-to-month until cancelled. Cancellation by Purchaser. The Purchaser may cancel this Agreement at any time after the initial term by providing thirty (30) days' written notice to On Demand Pest Control. The Purchaser may also cancel during the initial term, but if cancellation occurs before the initial term ends, the free re-services included with this Agreement cease as of the cancellation effective date and the Purchaser remains responsible for all amounts owed for services already performed. Cancellation by On Demand Pest Control. On Demand Pest Control may cancel this Agreement upon thirty (30) days' written notice (or sooner, under Section 13, for non-payment or default). Not Transferable. This Agreement applies solely to the original Purchaser at the original treated address. It is not transferable and terminates automatically upon (a) sale, transfer, or change of ownership of the property, or (b) the Purchaser no longer occupying or owning the original treated address.
This Agreement does not cover, and On Demand Pest Control has no obligation under this Agreement with respect to, any of the following:
As a condition of this Agreement and the free re-service benefit: Purchaser must allow both initial treatment visits to be performed approximately fourteen (14) days apart and must allow scheduled recurring visits to be performed approximately every sixty (60) days thereafter. Purchaser must, for interior treatment, vacuum all carpeted and upholstered areas to be treated immediately prior to each visit and dispose of the vacuum bag or contents outside the structure. Purchaser must wash pet bedding, blankets, and any soft items where pets rest in hot water prior to service and continue weekly between visits. Purchaser must remove pets, fish tanks (cover and turn off air pumps), birds, and reptiles from the treatment area during application and for the re-entry period instructed by the Inspector. Purchaser must arrange for any pets to be concurrently treated for fleas and ticks by a licensed veterinarian; treatment of the structure alone will not control an infestation if pets are not also treated. Purchaser must provide reasonable access to the Structure and the selected treatment area(s) for every scheduled visit and any requested re-service. Purchaser must promptly notify On Demand Pest Control of any flea or tick activity observed between scheduled visits. Purchaser must remain current on all payments. Lapse in payment suspends the free re-service benefit and may result in termination under Section 13. Purchaser must disclose any household member, visitor, or pet with chemical sensitivities, respiratory conditions, or medical concerns prior to treatment, and disclose the presence of beneficial pollinators (e.g., active beehives) on the property.
On Demand Pest Control will perform the initial two-visit treatment, then return every sixty (60) days to perform maintenance treatment for the duration of this Agreement. Scheduled visit dates may be adjusted by mutual agreement to accommodate weather, holidays, or Purchaser availability. Between scheduled visits, the Purchaser may request additional re-service if flea or tick activity is observed; provided the Purchaser is active on this Agreement and current on all payments, On Demand Pest Control will schedule and perform such re-service at no additional charge, typically within seven (7) business days of the request. Re-service is limited to the selected treatment area(s); requests outside the selected area(s) or for non-covered pests (Section 3) will be quoted separately.
On Demand Pest Control's sole and exclusive obligation under this Agreement is to perform the scheduled treatments and any covered free re-services as set forth in Section 5. On Demand Pest Control's total liability under this Agreement shall not exceed the total amount paid by the Purchaser under this Agreement in the twelve (12) months preceding the event giving rise to the claim. ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGE TO PROPERTY, LOSS OF USE, VETERINARY EXPENSES, OR LOSS OF ENJOYMENT.
Limited Flea & Tick Treatment Warranty
Subject to the terms below, On Demand Pest Control will perform two (2) flea and tick treatment visits at the original treated address, approximately fourteen (14) days apart, in the treatment area(s) selected on the front page of this Agreement (interior, exterior, or both). The second visit is intended to interrupt the flea life cycle by treating newly emerged fleas before they can reproduce. Following completion of the second visit, On Demand Pest Control warrants the selected treatment area(s) against flea and tick activity for a period of sixty (60) days from the date the second visit is completed (the "Warranty Period"). If covered flea or tick activity is reported by the Purchaser within the Warranty Period, On Demand Pest Control will return and perform additional treatment of the affected treatment area(s) at no additional charge.
This Warranty applies solely to the original Purchaser at the original treated address. It is not transferable. The Warranty terminates automatically upon (a) sale, transfer, or change of ownership of the property, or (b) the Purchaser no longer occupying or owning the original treated address.
This Warranty does not cover, and On Demand Pest Control has no obligation under this Warranty with respect to, any of the following:
As a condition of this Warranty: Purchaser must allow both scheduled treatment visits to be performed approximately fourteen (14) days apart; the Warranty does not take effect until the second visit is completed. Purchaser must, for interior treatment, vacuum all carpeted and upholstered areas to be treated immediately prior to service and dispose of the vacuum bag or contents outside the structure. Purchaser must wash pet bedding, blankets, and any soft items where pets rest in hot water prior to service, and continue weekly through the Warranty Period. Purchaser must remove pets, fish tanks (cover and turn off air pumps), birds, and reptiles from the treatment area during application and for the re-entry period instructed by the Inspector. Purchaser must arrange for any pets to be concurrently treated for fleas and ticks by a licensed veterinarian; treatment of the structure alone will not control an infestation if pets are not also treated. Purchaser must provide reasonable access to the Structure and the selected treatment area(s) for both scheduled visits and any warranty re-treatment. Purchaser must promptly notify On Demand Pest Control of any flea or tick activity observed during the Warranty Period. Purchaser must disclose any household member, visitor, or pet with chemical sensitivities, respiratory conditions, or medical concerns prior to treatment, and disclose the presence of beneficial pollinators (e.g., active beehives) on the property.
This Warranty is provided on a reactive basis. Upon Purchaser's notice of flea or tick activity within the Warranty Period, On Demand Pest Control will schedule an inspection of the affected treatment area(s) at no charge. If the inspection confirms covered flea or tick activity, On Demand Pest Control will re-treat the affected treatment area(s) at no additional charge. If the inspection determines the issue is not covered under this Warranty (for example, activity in a non-selected area, a different pest, or any condition listed in Section 3 above), On Demand Pest Control will provide a written quote for any additional work, which the Purchaser may accept or decline.
On Demand Pest Control's sole and exclusive obligation under this Warranty is to re-treat the affected selected treatment area(s) as set forth in Section 5. On Demand Pest Control's total liability under this Warranty shall not exceed the amount paid by the Purchaser for the Flea & Tick Treatment service under this Agreement. ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGE TO PROPERTY, LOSS OF USE, VETERINARY EXPENSES, OR LOSS OF ENJOYMENT.
This Agreement covers a one-time application of EPA-registered insecticidal dust (such as diatomaceous earth, boric acid, or a labeled crawling-pest dust) to attic surfaces and harborage areas at the service address identified on the first page. On Demand Pest Control warrants only that the product was applied in accordance with the manufacturer's label specifications as of the date of service. ON DEMAND PEST CONTROL MAKES NO WARRANTY, EXPRESS OR IMPLIED, AS TO PEST ACTIVITY REDUCTION, PEST ELIMINATION, PREVENTION OF RE-INFESTATION, OR ANY SPECIFIC RESULT FROM THIS APPLICATION. Pest activity outcomes depend on numerous factors outside On Demand Pest Control's control, including but not limited to attic conditions, moisture levels, food sources, structural openings, surrounding properties, and customer housekeeping. This service is provided on an as-applied basis with no ongoing performance commitment. No follow-up visits, reinspections, or re-treatments are included.
This Agreement and the application performed under it are non-transferable and apply solely to the original Purchaser at the original treated address. Any obligations of On Demand Pest Control under this Agreement terminate automatically upon sale, transfer, or change of ownership of the property.
This Agreement does not cover, and On Demand Pest Control has no obligation with respect to, any of the following:
As a condition of this Agreement: Purchaser must provide reasonable access to the Structure, including attic spaces and any other areas designated for treatment. Purchaser must disclose any known structural issues, prior pest treatments, or attic conditions before service. Purchaser must vacate the immediate work area during application and ventilate per any instructions provided by the technician. Purchaser must, at Purchaser's expense, repair or remediate any pre-existing structural condition identified by On Demand Pest Control that affects the safety of attic access or the integrity of the Structure. Purchaser must make timely repairs to stop water leakage or moisture intrusion identified by On Demand Pest Control.
This Agreement does not include any follow-up visits, reinspections, re-treatments, or warranty service of any kind. If the Purchaser wishes to schedule additional dust application or any other pest control service after this one-time application, On Demand Pest Control will provide a written quote, which the Purchaser may accept or decline.
Purchaser's sole and exclusive remedy for any claim arising out of or relating to this Agreement or the service performed hereunder shall be limited to a refund of the amount paid by the Purchaser for the Attic Dusting service, and On Demand Pest Control's total liability shall not exceed that amount. ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGE TO PROPERTY, LOSS OF USE, OR LOSS OF ENJOYMENT.
Limited Warranty
Subject to the terms below, On Demand Pest Control warrants the Insulation Service and the Disinfecting Service performed under this Agreement as follows: TAP® Pest Control Insulation. The TAP® cellulose insulation installed by On Demand Pest Control will be free from defects in material and workmanship for a period of one (1) year from the date of installation. If during that period any portion of the installed insulation fails because of defective material or workmanship, On Demand Pest Control will, at its option, repair or replace the affected portion at no additional charge. This Warranty does not guarantee any specific energy savings, R-value performance, or pest-deterrent outcome, all of which depend on conditions outside On Demand Pest Control's control. Disinfecting Service. On Demand Pest Control warrants that the EPA-registered disinfectant was applied in accordance with its label and manufacturer specifications to the areas designated for treatment as of the date of service. Because disinfectant performance is inherently time-limited and depends on the absence of new contamination, this Warranty does not extend beyond the date of treatment and does not cover re-contamination, new infestation, or any condition arising after service.
This Warranty applies solely to the original Purchaser at the original treated address. It is not transferable. The Warranty terminates automatically upon (a) sale, transfer, or change of ownership of the property, or (b) the Purchaser no longer occupying or owning the original treated address.
This Warranty does not cover, and On Demand Pest Control has no obligation under this Warranty with respect to, any of the following:
As a condition of this Warranty, Purchaser must: • Provide On Demand Pest Control with reasonable access to the attic, designated service areas, and any other areas required for service or warranty inspection. • Disclose any known structural, moisture, electrical, or hazardous-material conditions in the service area before service begins. • At Purchaser's expense, repair or remediate any pre-existing structural condition identified by On Demand Pest Control that affects the safety of attic access, the effectiveness of service, or the integrity of the Structure. • Make timely repairs to stop any water leakage identified by On Demand Pest Control, as described in Section 3(d). • Notify On Demand Pest Control in writing within ten (10) days of any structural alteration, addition, or modification to the Structure(s) as described in Section 3(f). • Not tamper with, remove, or alter the installed insulation or treated surfaces. • For the Disinfecting Service, ventilate the treated area following manufacturer and inspector instructions, and keep occupants and pets out of the treated area until cleared.
This Warranty is provided on a reactive basis. On Demand Pest Control does not perform scheduled or proactive annual reinspections. Upon Purchaser's notice of a defect in the installed insulation within the one-year warranty period, On Demand Pest Control will schedule an inspection at no charge. If the inspection determines that the defect is covered under Section 1, On Demand Pest Control will repair or replace the affected portion at no additional charge. If the inspection determines the issue is not covered (for example, any condition listed in Section 3 above), On Demand Pest Control will provide a written quote for any additional work, which the Purchaser may accept or decline. The Disinfecting Service does not include ongoing warranty service after the date of treatment.
On Demand Pest Control's sole and exclusive obligation under this Warranty is repair or replacement of defective insulation material or workmanship as set forth in Section 5. On Demand Pest Control's total liability under this Warranty shall not exceed the amount paid by the Purchaser for the Insulation Service and Disinfecting Service under this Agreement. ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGE TO PROPERTY, LOSS OF USE, OR LOSS OF ENJOYMENT.
The following terms are standard across all On Demand Pest Control service agreements. They are reproduced here for transparency. The binding version is the one in your signed agreement for your specific service and address.
Before initiating arbitration, the party asserting a claim shall send written notice describing the claim and the relief sought to the other party (notice to On Demand Pest Control at 3801 SW 47th Avenue, STE 502, Davie, FL 33314, by certified mail). The parties shall negotiate in good faith for thirty (30) days. If the dispute remains unresolved, the parties shall participate in non-binding mediation administered by the American Arbitration Association ("AAA") in Broward County, Florida, with AAA and mediator fees split equally.
Any dispute arising out of or relating to this Agreement, the services provided, or the parties' relationship that is not resolved under Section 7 shall be resolved by final and binding arbitration administered by AAA under its Consumer Arbitration Rules (or Commercial Arbitration Rules if the Purchaser is a business entity), before a single neutral arbitrator selected from AAA's Construction/Real Estate Panel or with documented experience in pest control or related industries, using AAA's list-and-rank procedure. The arbitration shall be held in Broward County, Florida, and is governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) and, to the extent not preempted, the Florida Revised Arbitration Code (Fla. Stat. Ch. 682). Fees shall be allocated under AAA's then-applicable rules; On Demand Pest Control shall pay any consumer fees in excess of the maximum allocable to the consumer under the Consumer Arbitration Rules. Judgment on the award may be entered in any court of competent jurisdiction.
THE PARTIES EXPRESSLY WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION; ALL CLAIMS MUST BE BROUGHT INDIVIDUALLY. Notwithstanding the foregoing, either party may bring an individual claim in small claims court in Broward County, Florida; either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information; and On Demand Pest Control may pursue collection of unpaid invoices in any court of competent jurisdiction in Broward County. If any portion of this Section is held unenforceable, the remainder shall remain in effect, except that if the class action waiver is held unenforceable, this entire Dispute Resolution provision shall be null and void as to the affected claim. This Section survives termination of this Agreement.
By signing this Agreement, the Purchaser acknowledges reading and understanding this Dispute Resolution provision and voluntarily waives the right to a jury trial and the right to participate in a class action.
On Demand Pest Control shall not be in breach of this Agreement, and its performance shall be excused or suspended, to the extent that On Demand Pest Control is prevented or delayed from performing by reason of any cause beyond its reasonable control, including without limitation: acts of God, hurricanes, tropical storms, floods, fires, earthquakes, pandemics, quarantine restrictions, government orders, strikes, embargoes, shortages of materials or labor, or similar events. On Demand Pest Control shall give the Purchaser reasonable notice of any such event and shall use commercially reasonable efforts to resume performance. Where performance is materially impacted for a sustained period, On Demand Pest Control reserves the right to adjust pricing or terminate this Agreement upon written notice.
On Demand Pest Control performs its services in accordance with applicable law, including the Florida Structural Pest Control Act (Fla. Stat. Ch. 482) and the rules of the Florida Department of Agriculture and Consumer Services. In the event of a change in any applicable law, regulation, or licensing requirement that materially affects the cost or feasibility of the services contemplated by this Agreement, On Demand Pest Control reserves the right to (a) revise the applicable charges for any recurring services upon thirty (30) days written notice to the Purchaser, or (b) terminate this Agreement with respect to any service made unlawful or commercially impracticable by such change, without further liability.
In the event of any non-payment or default by the Purchaser, On Demand Pest Control may, at its option: (a) suspend any further services under this Agreement until such default is cured; (b) terminate this Agreement upon written notice; and (c) pursue collection of any amounts owed. Past-due amounts shall bear interest at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by Florida law. The Purchaser shall be responsible for all costs of collection, including reasonable attorneys' fees and arbitration or court costs, in any action by On Demand Pest Control to collect amounts owed under this Agreement.
The Purchaser authorizes On Demand Pest Control to charge the designated payment method (credit card, debit card, or ACH) for amounts due under this Agreement. Where a separate Credit Card Authorization form is provided, that form supplements (and does not replace) the authorization granted in this Agreement. Cancellation of autopay does not cancel the underlying service obligation, and the Purchaser remains responsible for all amounts due. If any payment is returned, rejected, or otherwise fails, the Purchaser is responsible for the full amount due plus any returned-payment or processing fees, and repeated failures may result in suspension or termination of this Agreement under Section 13.
EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS AGREEMENT, ON DEMAND PEST CONTROL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. EXCEPT AS OTHERWISE PROHIBITED BY LAW, ON DEMAND PEST CONTROL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR LOSS-OF-ENJOYMENT DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES PERFORMED HEREUNDER, REGARDLESS OF THE THEORY OF LIABILITY.
Entire Agreement. This Agreement, together with the Exclusion Form (where applicable) and any other documents incorporated by reference, constitutes the entire agreement between the parties and supersedes all prior oral or written representations, agreements, or understandings relating to the subject matter hereof. No modification or amendment shall be binding unless made in a writing signed by both parties. Severability. If any provision of this Agreement is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed; and the remaining provisions shall continue in full force and effect.