Frequently asked questions
How soon can someone come out to my Cutler Bay home?
We respond the same day you contact us. New customers are typically scheduled within 24 hours. Same-day appointments depend on availability and preparation, so ask when you call. Keep in mind that you'll need to finish the preparation steps before the treatment visit.
Do I really need two treatment visits for bed bugs?
Yes. The program includes two liquid treatment visits about fourteen days apart, unless your written scope lists more. A single visit is not a complete treatment, and missing the follow-up visit can affect your warranty coverage.
Can I tell I have bed bugs from bites alone?
Not reliably. People react to bites differently, and other insects or skin conditions can cause similar marks. Live bugs, shed skins and dark spots along mattress seams are better signs. The free inspection is the best way to confirm what's going on.
Do you use heat treatment for bed bugs in Cutler Bay?
No. Our bed bug service is a room-based liquid treatment program, and we don't offer heat or thermal treatment. If the inspection shows an infestation too severe for liquid treatment to reasonably control, we may recommend fumigation, which is quoted separately.
What should I tell you before treatment if I have kids or pets?
Before your first visit, tell us about any pets, infants, pregnant occupants, medical conditions or sensitivities. Technicians apply products according to label directions. Everyone needs to stay out of treated areas until surfaces are dry, typically within two hours, following the technician's guidance.