Frequently asked questions
How do I know I have bed bugs and not another pest?
Bites alone cannot confirm bed bugs, because other insects and skin reactions can look similar. Our inspector looks for physical signs such as live bugs, shed skins, eggs and dark spotting along mattress seams and furniture joints. If the evidence points to a different pest, we will tell you, and we will not recommend bed bug treatment.
How soon can someone come out to my Lighthouse Point home?
We respond the same day you reach out. New customers are typically scheduled within 24 hours. Same-day appointments depend on availability and on whether your home is prepared for the visit.
Do you use heat treatment for bed bugs?
No. Our program is a room-based liquid treatment, not heat or thermal treatment. If an infestation is too severe for a liquid program, we may recommend fumigation, which is assessed and quoted separately.
Do I have to leave my home during treatment?
Your household needs to stay out of the treated areas during application and until surfaces are dry, typically within two hours. Your technician will give you re-entry guidance. Please tell us beforehand about pets, infants, pregnant occupants or medical sensitivities.
What happens if bed bugs show up after my treatment?
If you see activity within sixty days after your final visit, call us and we will schedule an inspection at no charge. If live bed bugs are confirmed in the originally treated areas, we re-treat those areas with liquid treatment at no extra charge. Bugs brought in from outside or found in untreated rooms are not covered by the warranty. In that case, you get a written quote first.