Frequently asked questions
Do you seal loading dock or roll-up doors?
No. We do not seal, repair or rodent-proof roll-up doors, garage doors, exterior doors or windows. If gaps around those doors are letting rodents in, our inspector will point them out so a door contractor can fix them.
Do you put bait inside the building?
No. Bait stations go on the exterior perimeter only. Inside the building, we use traps.
What happens if rodents get back in after the work is done?
Let us know, and we will schedule an inspection at no charge. If a covered entry point we sealed has failed, we re-seal it at no additional charge. If rodents are using a new opening or an excluded area, we give you a written quote for that work.
Does the warranty stay with the building if we sell or move out?
No. The limited exclusion warranty applies only to the original purchaser at the original treated address. It ends if the property changes ownership or if the purchaser no longer owns or occupies the address.
How soon can someone come out?
We respond the same day. New customers are typically scheduled within 24 hours. Same-day appointments depend on availability and preparation.